Last year I purchased an Enzo MIlano curling iron. After it arrived I plugged it in and waited...and waited...and waited. While the light came on it did not heat up, ever! I contacted Enzo Milano CS and was told to ship it back to them in CA and they would check it out and get in touch with me. I sent it priority mail and it arrived in CA about four days later. Around four WEEKS later, I finally heard from them via e-mail and was told to call with my CC# to cover the return shipping fee, along with "warranty fees and handling charges" totaling $60! I would now have the original purchase price of $130, plus my shipping fee of $10, plus their fees of $60, totaling $200 for a curling iron that has not created one single curl, but loads of hassle and wasted $$$. I just couldn't justify spending almost half of the original purchase price just to get the new iron shipped back to me in NC! I told them to keep it. Terrible terrible experience and AWFUL customer service, DO NOT PURCHASE!
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