Farouk CHI GF1001PD Ceramic Flat Hair Iron, 1 Inch, Pink Dazzle

Do NOT buy from this seller. I purchased this item from Amazon/Market Place only to find out that it was NOT an authentic Farouk Systems, Inc. item. Everything looked and worked fine until December, 09 when I returned it to Farouk for a problem with the heating element under the 1 year warranty. The iron was returned to me stating "Product is not a genuine Farouk Systems, Inc. item. These items are not authentic Farouk Systems, Inc products and contain the unauthorized representation of a Farouk Systems, Inc. trademark or trade name. Information regarding authorized distribution of authentic Farouk Systems, Inc. products may found using the locator function on our website at ".

Fortunately Amazon worked out a satisfactory resolution to the problem which restored my confidence in buying again from Amazon.

I bought this item as a gift for my sister in law. When i received it, it was in an express mail tyvek envelope without any bubble wrap; nothing. The box was a little banged up but I assumed that they mailed the product in an appropriate way. My sister in law later told me that the flat iron worked wonderfully for the first few times & then it began to short out. I told her I would return the item. I checked out the seller's return policy which stated that the product can only be returned within 10 days. As the flat iron was a gift, it was much later than 10 days. The return policy referred me to the manufacturers warranty for returns after 10 days. First of all, my item did not contain a warranty card. Secondly, the Farouk warranty clearly states that items purchased on the internet are not eligible for the warranty. I contacted the seller on Monday, August 2nd, 2010 about my dilemma. I asked them what should I do since the warranty does not apply. Additionally, I let them know that I would be willing to take an exchange & pay for the shipping. As of today, 5 business days later, I have not received any response. The lack of customer service is absolutely unacceptable!! DO NOT PURCHASE ANYTHING FROM THIS SELLER!

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We originally ordered the CHI from the above vendor, received it promptly and it was as advertised. However, when it was first used, the CHI did not maintain temperature and a defective switch was detected. After contacting AM Health & Beauty on a Sunday, they replied within a couple of hours and offered to refund or replace the tool. As we just wanted a replacement, they offered to ship us a new one and enclose a return label so we would not have to pay to return the defective product! Something that is almost unheard of these days. I am very impressed by the service of AM Health & Beauty Service and would recommend them as a preferred dealer!

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I ordered this product 2 weeks ago. Still hasnt shipped and after repeated emails I still havent recieved a response from seller on the status of this order, poor customer service. Will not use them again

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The item arrived DOA. It appeared to be (note that I say appeared) a Chinese knock-off which was one of my concerns when I ordered it. As usual, Amazon backs up their sales with one of the best no hassle returns policies and the return was handled professionally with the refund including the original shipping and a return shipping tag.